|All of our shared packages carry a 30 day money-back guarantee! If you are dissatisfied for any reason at all then just let us know why and if we can't help, we'll issue a full refund! Please note that VDS or VPS orders, co-located and dedicated server orders and set-up costs are not refundable.|
|As a leading provider of hosting services for more than 20
years, Paragon Ecommerce Ltd has established a reputation for reliability, performance,
support and value for money. At Paragon Ecommerce Ltd we work hard to provide you
with the best possible service and we're so confident in this that we
offer a no-quibble 30 day money back guarantee. If you are unhappy for
any reason within the first 30 days of opening your shared hosting account,
you are free to cancel and receive a full refund including the time
already used, less set-up fees which are non-refundable.
We would however appreciate it if you got in touch with us before deciding to cancel so that we can address any problems you might be having.
Please note that refunds can take 7 working days and this refund policy does not cover accounts which have violated our acceptable usage policy or any of our services.
|Zero Tolerance towards Abuse.
Customers are responsible for all scripts, data and other objects on their accounts. Abusive scripts are scripts which interfere with our systems and/or the accounts of other customers, cause harm to any other computer system or user, or engage in any type of fraudulent activity. Any account found to be the source of abusive scripts will be immediately suspended and investigated, and subject to action as detailed under Illegal Content below. We will always notify customers and, where necessary, fully co-operate with the authorities.
You must not use the service for the transmission of illegal material. You agree to refrain from sending or receiving any materials which may be deemed to be offensive, abusive, indecent, defamatory, obscene, menacing or otherwise as prohibited by current and future statutes in force. You agree to refrain from sending or receiving any material which may be in breach of copyright (including Intellectual Property Rights), confidence, privacy or other rights. If you are in any doubt as to the legality of what you are doing, or propose to do, you should take independent legal advice.
|We have a zero-tolerance policy against spam and the sending of bulk,
unsolicited e-mail is prohibited at all times. Customers who abuse the
email service will be notified that their behaviour is unacceptable
and may have their accounts suspended, terminated or blocked at our
|Web usage includes the use of web space provided with client accounts,
web hosting on our servers and the use of web services and space on
customer colocated servers. We cannot and do not proactively monitor
content on any web space maintained by customers (whether customer space,
web hosted or colocated services) and cannot and do not guarantee that
such sites are free of illegal content or other materials that may be
Legal adult content as defined by UK law is allowed on our servers however you must inform us before purchasing a service from us as we will require that your site is hosted on a separate IP to prevent any SEO implications for other clients.
Shared hosting services are not available for adult content.
We may undertake investigation of content services if potential abuse is brought to our attention and we reserve the right to remove any web page on our servers at any time and for any reason. Any accounts found to be abusive, contain illegal content or otherwise break our terms of service will be liable for immediate termination with no refund.
|We take your privacy and security very seriously.
The policies we have in place are to protect your personal information, which we store on our secured servers in the UK. On your arrival at this website and on making a purchase or signing up you are asked for your explicit consent that all personal data you submit may be processed in the manner and for the purposes described here.
We may collect and process data about you in relation to details of transactions that you carry out through our website. This data is essential for us to provision and carry out our services to you. When making a purchase with us we will collect information which includes your name, address, e mail address, phone number, IP address and payment information.
This website contains links to external sites. Please be aware that we are not responsible for the content of any external sites, neither are we responsible for how external sites process, handle, or store your data.
Online transactions are handled through SSL-secured servers and sensitive details such as passwords and credit card details are encrypted to reduce the risk of fraud. We strongly advise that you use hard-to-guess, unique passwords for your accounts with us to reduce the risk of fraud.
When you become a customer you may choose to subscribe to our newsletter and if so we will notify you of special offers and updates to our services in the newsletter. If you prefer to opt in to non service e mails, please let us know during the order process. You can also opt in or out at any time through our client area. If you open an account with us then as part of our service we will email you service notices, renewal notices, invoices, reminders, and any messages which are essential for us to provide account information to you.
Information obtained about you will assist us in identifying any accounts you hold with us and will also assist us in improving customer care through reviewing, developing and improving the website and services. We will also use the information to notify you about changes to the website and to send service related announcements.
Who stores your payment information?
We never see any payment information and are unable to access card data or bank data, so we do not view or share your payment information in-house.
If you pay by card - Stripe. This is essential for us to provide services to you. Card payments are processed by STRIPE and they process and store your card data. Stripe functions both as data processor and data controller in performing these tasks. You can view Stripe's privacy policies at https://stripe.com/gb/privacy (this link opens in a new window)
If you pay by direct debit - GoCardless. This is essential for us to provide services to you. Direct debit payment are processed by GoCardless and they process and store your bank account data. GoCardless functions both as data processor and data controller in performing these tasks. You can view GoCardless privacy policies at https://gocardless.com/privacy/payers/ (this link opens in a new window)
If you pay by electronic bank transfer / standing order - no payent information is shared by your bank, so no-one receives any card or bank account information.
We never take card payments over the phone. We never take bank details over the phone. We only use our online payment portals to take payments. This is to protect your payment information. If anyone claiming to be from Paragon Ecommerce Ltd. asks you for card details or bank details over the phone, by text, or by email we recommend you report this activity to your local Police and let us know about it by sending your case information to email@example.com.
We may disclose your personal information to any of the following third parties:
For the purposes of the Data Protection Act 1998, the data controller can be contacted by sending an email to firstname.lastname@example.org or by writing to DATA CONTROLLER, Paragon Ecommerce Ltd., 48 West George Street, Clyde Offices, 2nd Floor, Glasgow, G2 1BP.
You can view and manage which cookies you consent to from here.
|Please note that the cookies listed above provide you with overall required funtionality when using our website and if you refuse these cookies you will not be able to place orders online, manage your account online, or use our chatbot for communications or for support.|
|An Industry Leading SLA
For Shared, Cloud and VPS Hosting Customers:
We endeavour to provide a 99.9% service uptime, excluding planned or emergency server maintenance or conditions beyond our reasonable control. All customers will be notified of planned maintenance as far as possible in advance through our status page and, should the maintenance last for longer than 30 minutes, via e-mail.
Should we break this SLA in any calendar month with unscheduled service unavailability (as verified by our network monitoring) we will upon request credit a full week's cost to your client account. No hidden catches - we value our service and clients extremely highly.
Our SLA is rescinded if you have overdue invoices on your account, or if you have paid the invoice for the period of the disruption late.
We make no guarantee to defend a customer's website from a denial of service attack unless that service has been specifically offered and agreed.
For Dedicated Servers and Complex Hosting Customers:
On our dedicated servers and complex hosting, our SLA is increased as follows:
In the event of a problem with your server, we shall ensure that a qualified engineer will be dealing with the problem within 30 minutes of being notified. In the rare event that your problem cannot be resolved within 30 minutes you will be notified. When notifying you we will provide you with the details of the problem along with an estimation of when the issue will be resolved. We shall keep you regularly updated until the moment the problem is resolved. An engineer's report shall be sent to you within 12 hours of the problem being resolved. We will reboot your servers (physically or remotely) on request 24 hours a day without any cost to you.
|Account usage is checked frequently. All accounts will receive notification
when bandwidth usage is nearing the account's limit. Over-usage will
result in automatic account suspension unless a prior agreement has
been reached. Usually the cheapest option is to upgrade to the next
package where available, otherwise our standard charges are 40p per
GB per month for additional bandwidth usage and £2 per month per 250MB
disk usage. Upon suspension please contact us to arrange upgrade pricing.
If not specifically stated to the contrary, our services are intended to be used for the purposes of hosting websites and e-mail. Batch processing, video encoding/transcoding, web crawling/spidering, archiving and online backup systems and any system designed to consume CPU or disk resources for purposes other than hosting a website or emails are not permitted on our shared hosting servers. However you may use such tools on a VPS/VDS or dedicated server. We reserve the right to enact defensive movements to maintain the stability of our systems for all clients.
If you believe your website may be susceptible to high or otherwise abnormal usage you must contact us to discuss the suitability of your hosting environment.
|Renewal invoices are generated 21-30 days in advance
and sent to your registered e-mail address. It is your responsibility
to ensure this e-mail address is kept up to date and can receive emails
It is important that we receive payment on time. All services must be paid for by the due date shown on the invoice unless a written adjustment has been agreed. Failure to complete payment after this time will result in an automatic reminder when the invoice is overdue, and automatic account suspension should the invoice remain unpaid for more than 3 days. This applies to all accounts, VPS/VDS and Dedicated servers. As such we strongly recommend renewing a minimum of 48 hours before the expiration date.
If an invoice is unpaid, the related service will be suspended until such time that payment is received and you inform us by email that you have paid. At this point we will use all reasonable endeavours to restore service within 24 hours.
Unless otherwise stated, all payments must be received in UK Pounds sterling. If you pay by foreign bank transfer, then you must be responsible for all foreign currency and bank transaction charges.
We reserve the right to alter our prices at any time and will notify you of any alteration by providing you with a written notice. Notice of any price alteration will be sent via e mail to the e mail address that we hold for you in our account. If you have already purchased a particular service then the price alteration will only become effective when the service reaches the end of its current term.
You warrant that you are lawfully authorised to make payment using the payment card or facility you disclose to us. In the event where you are not the named cardholder, you acknowledge that you and the named cardholder both accept these terms and conditions and are jointly and severally liable for any payment(s) due. You hereby indemnify us in the event that the cardholder or issuer declines any transaction for payment, including our costs in recovering the outstanding amount due.
If you attempt a chargeback or dispute a transaction with your bank, we reserve the right to suspend all services provided to you with immediate effect. Services will remain suspended until such time as the chargeback has been fully reversed in our favour.
|Cancellation notices for all services must be given at a minimum of
48 hours in advance of the next billing date, with the exception of
VPS/VDS and Dedicated servers for which we require a cancellation notice
a minimum 30 days before the next billing date. No cash
refunds will be granted unless a payment has been taken in error. For prepaid shared hosting,
no refunds or credits will be made on cancellation. Refunds
for prepaid dedicated servers, VDS and VPS will only be granted where
there is a genuine irreconcilable problem with the service and at management's
A breach of any of our terms and conditions will result in immediate termination with no refund. See "Rights on Termination" below.
Setup fees are non-refundable.
Any disputes should be expressed in writing via a valid written contact method as listed on our contact page.
|Under no circumstances will we tolerate threatening or abusive
behavior towards our staff. Should this occur, we reserve the right
to terminate the hosting agreement with immediate effect.
Should the client, during the course of a telephone conversation, email or support ticket, make reference to ''legal action'' or say anything we might reasonably understand to imply or infer that the client may intend to pursue a legal claim against us, we reserve the right to refuse telephone support going forward. Any further correspondence must then be sent by email or support ticket.
Should we feel that your needs would be better served by another provider, we reserve the right, at our sole discretion, to terminate the hosting agreement. Where it is reasonable to do so, we will provide 30 days notice of termination and provide a backup of all website content and email.
|Termination of this agreement does not affect your pre-existing liability,
if any or affect our right to recover damages or pursue any other remedy
in respect of any breach of this agreement by you.
In the event of us terminating this agreement due to breach of these conditions by you, we shall be entitled to the balance of all payments which would but for such termination have accrued up to the earliest date on which this agreement could have been terminated by you.
Setup fees are non-refundable. Any disputes should be expressed in writing via a valid written contact method.
|We have the right to change any username or password allocated to
you for the purpose of essential network maintenance, enhancement modernisation
or other work deemed necessary to the operation of the services provided.
Similarly, we have the right to alter the hosting environment your site runs in to one with like-for-like features, as long as reasonsable notice is given and there is no disruption to service. The only reason we would do this is if it represented an 'upgraded' environment for you, the end user.
We are unable to assert fitness for any specific purpose and as such The Company cannot be held liable for any form of consequential loss or damage caused directly or indirectly by use of our service, misuse of our service, downtime, service issues, data loss or any other event.
Our maximum aggregate liability to you under or in connection with this agreement in respect of any direct loss, whether such claim arises in contract or in tort shall not exceed a sum equal to the fees paid by you for the services in relation to which your claim arises during the immediate period prepaid, (1 month, 6 months or 12 months depending on the relevant period and term of prepayment) prior to such claim.
None of the clauses herein shall apply so as to restrict liability for death or personal injury resulting from our negligence, the negligence of our employees or our sub-contractors.
We will not be liable for any interruptions to services arising directly or indirectly from:
In the event of any preventable disruption to service we will credit your account as described in our Service Level Agreement. Our liability will not exceed the total amount paid for the service. If you have sensitive or mission-critical data to host, you must seek your own insurance and independent legal advice.
Our backups are intended as a convenience service and are not guaranteed or intended to replace your backup procedures. It is your sole responsibility to ensure you have a backup of all your important data.
Third Party Services
Some of the services we provide (domain names, SSL certificates) are fufilled by a third party provider. For instance, an SSL certificate is provided by a root certificate provider (e.g. Thawte, Comodo, Verisign, Geotrust...), and domain names are provided by the organisation in charge of that namespace (e.g. Nominet for UK domain names). Whilst we always pass your orders on to these third party entities in a timely fashion, we cannot be held liable for any failings on their behalf.
All third party software and hardware shall be sold subject to your acceptance of the relevant supplier's software licence for such third party software. Where possible, we shall forward to you any and all representations and warranties we receive from the respective third party software supplier.
We will not be responsible for any failure to provide any services or perform any obligation because of any act of God, strike, lock-outs or other industrial disputes.
Any notice or communications required or permitted to be delivered by us to you shall be deemed to have been given if delivered by e mail in accordance with the contact information that you have provided.
You shall not assign, transfer, charge or deal in any other manner with this Agreement or any of its rights under it nor purport to do the same without our prior written consent.
We may at any time, assign (absolutely or by way of security and in whole or in part), transfer, mortgage, charge or deal in any other manner with the benefit of any or all of any other party's obligations or any benefit arising under this agreement.
Amendment in Writing
We may update or amend these terms and conditions from time time to comply with law or to meet our changing business requirements.
This agreement, and any documents referred to in it, constitute the whole agreement between the parties and supersede any previous arrangement, understanding or agreement between them relating to the subject matter they cover.
Nothing in this clause operates to limit or exclude any liability for fraud.
If any provision of this agreement (or part of a provision) is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force.
If any invalid, unenforceable or illegal provision would be valid, enforceable or legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the parties.
Governing law and Jurisdiction
This agreement and any disputes or claims arising out of or in connection with its subject matter or formation (including non-contractual disputes or claims) are governed by and construed in accordance with the law of Scotland.
The parties irrevocably agree that the courts of Scotland have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this agreement or its subject matter or formation (including non-contractual disputes or claims).
|We provide support via ticketing, e-mail and phone. To provide efficient service
and comply with data protection laws, any requests for changes to your
account (including billing changes, password changes or any other technical
changes) must be submitted by ticket or e-mail from your registered
Click here to check out our knowledgebase
Click here to submit a support ticket
|This page updated 05 August 2021 06:20|